Contact Goa Games

Reach us

Got a question about your Goa Games account, a contest result, or a payment made via PhonePe, GPay, or BHIM UPI? We offer two fast contact channels for all support needs.

• Email: Write to [email protected] with your registered mobile number, a short description of the issue, and any relevant screenshots. Our team aims to reply within 24 hours. Email works best for billing disputes, account recovery, and detailed technical problems.
• In-app chat: Open the Goa Games app, tap Help, and connect instantly. Step-by-step bot prompts cover deposit status, withdrawal delays, and contest eligibility, getting you answers without waiting for an agent.

Office hours

Our automated in-app chatbot is available 24 hours a day, 7 days a week: so you can check a withdrawal status, track a deposit, or read contest rules at any hour. Live human agents are on duty Monday to Sunday, 9:00 AM to 9:00 PM IST, ready to resolve complex issues such as a failed PhonePe transaction, a GPay deposit not reflecting, or a prize-credit discrepancy. Queries sent via email or chat outside these hours are queued and addressed as soon as agents log in, typically within minutes of 9:00 AM IST.

Online-only support

Goa Games is a fully digital platform, there is no physical office, walk-in counter, branch, or postal address. Every support interaction happens online, through email and in-app chat. Our remote support team handles it all. This digital-first model lets Goa Games serve players from every corner of India, Goa, Mumbai, Delhi, Hyderabad, and beyond, without the wait times of in-person queues. For the fastest resolution, always use the contact channels described above.