Goa Games - Privacy Policy

Information We Collect

Personal Information You Provide

When you register an account, make a purchase, or contact us, we may collect the following personal information:

• Full name and date of birth
• Email address and mobile number
• Government-issued identity proof (as required under applicable Indian law for real-money gaming platforms)
• Payment details, including UPI IDs, bank account numbers, or card information processed through our secure payment partners
• Billing address and KYC documentation

Information Collected Automatically

When you use the Goa Games platform at goagameindia.com, we automatically collect certain technical and usage data, including:

• IP address, device type, operating system, and browser type
• Game activity, session duration, and transaction history
• Cookies and similar tracking technologies used to maintain session state and analyse site performance
• Approximate geolocation data derived from your IP address

Information From Third Parties

We may receive information about you from payment gateways, identity verification providers, and fraud-prevention services we engage to operate the platform securely and in compliance with applicable regulations.

How We Use Your Information

Platform Operation and Account Management

We use your personal information to create and manage your Goa Games account, verify your identity and age (as required by law), process deposits, withdrawals, and game transactions, and to provide customer support.

Legal and Regulatory Compliance

As a real-money gaming platform operating in India, we are required to collect, retain, and in certain circumstances disclose personal information to comply with:

• The Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Anti-money laundering obligations under the Prevention of Money Laundering Act, 2002
• Tax reporting obligations under the Income Tax Act, 1961 (including TDS deduction at applicable rates)
• Orders or directions from courts or competent regulatory authorities

Security and Fraud Prevention

We analyse account activity and transaction patterns to detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited conduct. This processing is necessary to protect both our users and the integrity of the platform.

Service Improvement and Analytics

We use aggregated and anonymised usage data to understand how players interact with Goa Games, to improve game offerings, troubleshoot technical issues, and optimise platform performance. We do not sell your personal information to third parties for their own marketing purposes.

Marketing Communications

With your consent, we may send you promotional offers, bonus notifications, and updates about new games via email or SMS. You may withdraw consent and opt out of marketing communications at any time by following the unsubscribe link in any message or by contacting us directly.

Your Rights

Access and Correction

You have the right to request a copy of the personal information we hold about you and to request correction of any information that is inaccurate or incomplete. You may update basic account details directly through your account settings at any time.

Withdrawal of Consent

Where we process your information on the basis of consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before the withdrawal.

Deletion and Restriction

You may request deletion of your personal information or restriction of its processing. Please note that we may be required to retain certain information for a minimum period under applicable law (for example, financial transaction records for audit and tax purposes) and cannot delete such data until those retention obligations are satisfied.

Data Portability

To the extent required by applicable law, you may request that we provide your personal data in a structured, commonly used, and machine-readable format.

Complaints

If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the relevant data protection authority in India. We encourage you to contact us first so we can attempt to resolve your concern directly and promptly.

Exercising Your Rights

To exercise any of the rights described above, please submit a written request to our Grievance Officer at [email protected]. We will acknowledge your request within 48 hours and endeavour to resolve it within 30 days.

Contact Us

For any privacy-related queries or to exercise your data rights, please contact our Grievance Officer:

Email: [email protected]
Response time: We aim to respond to all privacy enquiries within 2 business days.